FeedEase Support
Need a hand? Write to us at contact@feedease.app. The answers below cover the most common questions.
Contact us
Email: contact@feedease.app. You can also reach us from the app: tap the gear icon on the Home screen, then "Contact & Support". If something is not working, tell us your iPhone model, your iOS version and what you were doing when it happened.
Frequently asked questions
Is FeedEase free?
Yes. Logging bottles, nursing and pumping sessions is free, with no limit on the number of entries, and so is your feeding history. You never have to subscribe to keep using the app.
What does Premium add?
- A prediction of your baby's next feed, based on their own rhythm.
- A heads-up notification 10 minutes before that feed.
- How much to prepare for the next bottle, learned from your baby's recent bottles.
- Advanced stats.
Prices are shown in the App Store and on the purchase screen before you confirm.
How do I restore my purchases?
Open FeedEase, tap the gear icon on the Home screen, then "Restore my purchases" in the Premium section. Make sure your iPhone is signed in with the Apple Account you used to subscribe.
How do I cancel or change my subscription?
Subscriptions are handled by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose FeedEase. You can also get there from FeedEase: gear icon, then "Manage subscription". Deleting the app does not cancel your subscription. After cancelling, Premium stays active until the end of the period you already paid for.
Can I get a refund?
Payments go through Apple, so refunds are decided by Apple. You can request one by following Apple's refund instructions.
How do I switch between ml and oz?
Tap the gear icon on the Home screen, then go to Units and pick your volume unit (ml or oz). Bottles and stats then use that unit.
Where is my data stored?
Your feeding log is stored on your iPhone only. It is not on our servers and we cannot see it. If you delete the app, the log is deleted with it. Your iPhone's backups (iCloud Backup or a backup to a computer) may include it, so restoring a backup can bring it back. More details in our Privacy Policy.
Can my partner see the same log on their phone?
Not at the moment. FeedEase does not sync between devices, so each phone keeps its own log. You can share a summary image from the Stats screen, for example with your partner or your pediatrician.
Is FeedEase medical advice?
No. FeedEase helps you keep track of feeds, and its predictions come only from what you log. For any question about your baby's health or how much they should eat, talk to your pediatrician.